Configuring what users receive incoming messages

Overview By default, just the account owner receives notifications about incoming messages. These notification are just emails indicating that a new message was received by Expiration Reminder. If you’d like other users to receive notifications, go to Your Account -> Users and select the user that will also receive notifications.

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Adding attachments to an expiration item

Overview If an incoming message has an attachment you’ll be able to see the file right from the Expiration Reminder screen. You can download if needed but you can also automatically add it to the related expiration item of the message by just clicking on the Add to Expiration Item button.   The file will […]

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Replying to a message

Overview When you receive a message you can reply to it if necessary. To do so, click on the message you need to reply and click on the Reply button. Write the reply on the text area and then click the Send button. Keep in mind replied messages will automatically be switched to a Pending […]

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Managing the message status

Overview When handling incoming messages, you have three statuses available to keep track of messages. They are: Active, Pending and Closed. The active status The active status means that message was received and that is showing on the Inbox screen. All newly received messages have an active status. Also, active messages show on the Inbox […]

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Receiving replies

Overview When notifications are sent from Expiration Reminder they have a special code in them that when the receiver replies and sends it, automatically Expiration Reminder receives the request and saves it the system. It then notifies the account owner of an incoming message. The person that replies the message can do so from any […]

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