When handling incoming messages, you have three statuses available to keep track of messages. They are: Active, Pending and Closed.
The active status
The active status means that message was received and that is showing on the Inbox screen. All newly received messages have an active status.
Also, active messages show on the Inbox screen with a bold font highlighting that they’re active.
The pending status
The pending status means that the message is being dealt with. It still shows up on the Inbox screen but without any bold on the font.
The closed status
Means the message has been dealt with and no further action is required. Closed messages don’t show up on the Inbox screen anymore.
Changing the status
To change the status of a message, click on the message and select the proper status from the dropdown list. Then click on the Save button to save the changes.